RugBag Webshop General Terms and Conditions (GTC)
Effective: from 6 February 2026 (valid until revoked)
1. Introductory provisions
1.1 Purpose and scope of the GTC: These General Terms and Conditions (hereinafter: GTC) of Gyulai Kinga Zsuzsanna EV. (hereinafter referred to as: Service provider or For sale), operated by the www.rugbag.hu online store available on the website (hereinafter referred to as: Webshop) and the terms and conditions of the sales contracts concluded there. The provisions of the GTC apply to purchases made on the Webshop and to the use of the Webshop. The present GTC shall apply to all electronic commerce transactions concluded on the territory of Hungary between the Service Provider and the Customer, which are subject to the Consumer (§ 8:1 (1) of the Civil Code. 3) acting outside the scope of his/her profession, self-employed occupation or business activity). Non consumers - such as commercial purchases by legal persons or sole traders, may be subject to different terms and conditions by individual contract, to which these GTC do not apply.
1.2 Nature of the contract: Contracts concluded in the Webshop are considered distance contracts concluded electronically. Contracts are not filed in writing, are not stored by the Service Provider and are not accessible on paper afterwards; the language of the contract is Hungarian. The contract is concluded when the Service Provider sends an electronic confirmation of the Consumer's order (see Chapter 5). If the confirmation is not received within 48 hours, the Consumer's obligation to make an offer is terminated. The Supplier has not submitted to any code of conduct.
1.3 Adoption of GTC: By using the Webshop, browsing or placing an order, the visitor Consumer acknowledges that it has read and agrees to be bound by the terms and conditions of these GTC. The Consumer also accepts the GTC by ticking a box before finalising the order. If the Consumer does not accept the terms and conditions of the GTC, he/she is not entitled to use the Webshop or place an order.
1.4 Related documents: Further information on the operation of the Webshop, data management terms and conditions are available in separate documents on the website (e.g. Privacy Policy, Cancellation Policy). In addition to the data protection provisions contained in these GTC, the Service Provider has a separate Privacy Policy, which is available in the footer of the website. The processing of personal data provided in the Webshop is governed by the provisions of the GDPR and the Infotv.
1.5 Governing law: In matters not regulated in these GTCs, the provisions of Hungarian law shall prevail, in particular with regard to Act V of 2013 on the Civil Code (Civil Code Act), Act CVIII of 2001 on electronic commerce services (Electronic Commerce Act), and Government Decree 45/2014 (26.II.26.) on the detailed rules of contracts between consumers and businesses and Government Decree 373/2021 (30.VI.30.). Even in the absence of any agreement to the contrary, the legal relationship between the parties is governed by the provisions of these laws.
1.6 Amendments to the GTC: The Service Provider shall be entitled to unilaterally amend the GTC. The Service Provider shall post a notice of any amendments on the website in a prominent place or notify the Consumers by email/notification before the amendment comes into force. The amended provisions shall apply from the published effective date and only to orders placed after that date. By continuing to use the website or by placing a new order, the Consumer accepts the amendment to the GTC.
2. Service provider details and contact details
2.1 Name of service provider: Gyulai Kinga Zsuzsanna EV (Owner of the Webshop, Seller)
2.2 Registered office and postal address: 1131 Budapest, Övezet utca 1., III.lh 1. door IV/21B. (Attention: no personal reception)
2.3 Tax number: 91820460-1-41
2.4 Community VAT number (EU VAT): HU91820460
2.5 Service provider email address: info@rugbag.hu (general customer service and complaints address)
2.6 Phone number: No telephone customer service. Please send all enquiries by e-mail.
2.7 Customer service hours: Monday to Friday 9:00-17:00 via e-mail. We aim to respond to e-mail enquiries within 1-2 working days.
2.8 Billing: The Service Provider issues an electronic invoice for the purchase through the Invoice.com system. By placing the order, the Consumer consents to receive the electronic invoice; the invoice will be sent by e-mail (without any special notification, as a system message from Invoice.com).
2.9 Hosting (web hosting):
Name:
Seat:
Website:
(Note: the Webshop is powered by the Shopify e-commerce platform.)
2.10 Logistics partner (fulfillment and return address): Bridge Log Kft. - 1112 Budapest, Repülőtéri út 2. building H. This is the address to which any returned products should be sent (details in the Cancellation Notice).
2.11 Language of the contract: magyar. The content of the Webshop is available in Hungarian. Only orders in Hungarian will be accepted and confirmed.
3. General conditions of use
3.1 Using the website: The Consumer is obliged to act in accordance with the law, these GTC and the general Internet etiquette when using the Webshop. It is prohibited to engage in any abusive, illegal or fraudulent activity on the website, including placing orders on behalf of others, providing false information, interfering with the system or the payment process, etc. The Service Provider reserves the right to exclude any user or suspend his/her registration if he/she engages in any illegal, unethical or harmful behaviour to the legitimate interests of the Service Provider.
3.2 Registration: In principle, you can shop in the Webshop without registering. The Consumer can enter his details once during the purchase and place his order without registration. However, as a registered customer, the Consumer can make future purchases more easily (e.g. no need to re-enter data) and certain discounts, promotions and loyalty programmes are only available to registered users - for example, the Service Provider will inform you about these in a newsletter. When registering, the Consumer is required to provide real and personal data. The Consumer is responsible for keeping the password confidential; the Service Provider is not liable for any misuse of the password. The Consumer is obliged to keep his account details up to date. The Service Provider shall be entitled to delete registrations which are manifestly incorrect or untrue or to suspend irregular registrations.
3.3 Intellectual property and copyright: The Webshop and all its contents (texts, images, graphics, logos, design, software, product descriptions, articles, etc.) are protected by copyright. The Service Provider (or, where applicable, the holder of the rights to the content) reserves all rights. The RugBag name and logo are trademarked. It is forbidden to copy, modify, distribute, republish or use for commercial purposes any content appearing on the Web Store without the prior written permission of the Service Provider. By using the Webshop, the Consumer acknowledges that the Service Provider may take legal action against infringing users, including claiming damages and criminal prosecution, as well as cancellation of the registration of the infringer.
3.4 Links and references: Anyone may place external links to the website of the Webshop on their own website, but the Service Provider reserves the right to reject them if the website placing the link damages the business reputation or interests of the Service Provider. The external website must not give the impression that the Service Provider endorses or recommends the products/services offered there. The Service Provider shall not be liable for the content of external sites that link to the Web Store.
4. Products available for purchase, prices
4.1 Product range: The RugBag Webshop offers bags and other equestrian accessories, embroidered garments (RugBag products) and related accessories, mainly for horse blankets. All products are in new, unopened packaging and in Hungarian marketable condition. The essential properties, characteristics and instructions for use of the products are given in the descriptions published next to the products. The images displayed on the product pages are illustrations; in reality, the colour and appearance of the products may differ slightly from those shown on the screen (e.g. due to monitor settings). The Service Provider accepts no responsibility for such minor differences.
4.2 Prices: Prices shown in the Webshop in HUF (HUF) and, unless otherwise indicated, unless otherwise specified. gross prices, The prices do not include delivery charges, cash on delivery or any other possible extra charges - these will be added to the total amount during the payment process. Despite all the care taken by the Supplier, it is possible that an incorrect price may be displayed on the website. Obviously wrong price is in particular: the 0 Ft-price, a price that is so conspicuously low that it deviates significantly from the generally accepted market price of the product in question, or a manifest error due to any system failure. In the event of an order for a product at such an incorrect price, the Supplier shall not be obliged to deliver the product at the incorrect price. In such a case, the Supplier may offer to deliver the product at the correct price or the Consumer may withdraw from the purchase without any consequences. The promotions and discounts applied in the Webshop are always valid while stocks last or during the advertised period. In the event of a promotional price, the Supplier shall fully inform the Consumer of the duration and conditions of the promotion.
4.3 Price changes: The Service Provider reserves the right to modify the prices of the products. The modification will take effect upon publication in the Webshop. Products already ordered will be invoiced at the price valid at the time of ordering, and subsequent price changes will not apply to confirmed orders.
5. Description of the order process
5.1 Providing information: Information on the technical steps required to use the Webshop and to make a purchase is provided in this section. The Consumer can browse the products of the Webshop by using the categories or the search engine. On the data sheet of the product selected, you will find the main characteristics of the product, its price, possible packaging, etc.
5.2 Compiling a basket: When the Consumer has selected a product, it is „Add to basket” button to add it to your virtual shopping cart. The Consumer can view the contents of the shopping cart at any time by clicking on the „Cart” icon. Here you can change the quantity or remove products. If you wish to add more products, you can continue browsing; the contents of the basket will be retained.
5.3 Correcting data entry errors: During the ordering process, the Consumer has the possibility to identify and correct data entry errors at any time. On the shopping cart page and during the checkout process, he/she can check and modify the data provided (e.g. delivery address, billing address), the range and number of products to be ordered until the order is finalized.
5.4 Cashier (checkout) process: If the Consumer wishes to order the goods in the shopping basket, he/she must „Go to the checkout” button to start the order process. Here you will need to enter the details required to complete the order: name, email address, phone number, billing address, delivery address (if different) and select the desired delivery method and payment method. The Consumer can then review the order summary (list of products ordered, quantity, purchase price, delivery charge, total amount). Here it is also possible to correct any data entry errors. The Consumer can also indicate whether he/she wishes to subscribe to the newsletter (if not, the Service Provider will not send any marketing emails). The Consumer must accept these GTC and acknowledge the contents of the Privacy Policy (by ticking the boxes) before finalising the order.
5.5 Finalising your order: The Consumer is the „Submit order” (or by clicking on the finalise button in Shopify) to place your order. By doing so, the Consumer expressly acknowledges that his/her order involves an obligation to pay. The sending of the order by the Consumer offer to purchase the product(s) under the terms and conditions of these GTC. The receipt of the order will be automatically confirmed by an email message (order summary). The Service Provider will then send a second email within 48 hours at the latest confirming the acceptance of the order and the conclusion of the contract. Attention: If the confirmation email is not received by the Consumer within 48 hours, the Consumer is exempted from the obligation to bid and is not obliged to take delivery of the ordered product.
5.6 Creation of a contract: The contract of sale between the Consumer and the Service Provider is concluded when the Service Provider confirms the order (accepts the offer) by email. The confirmation email contains the order ID, the list of the ordered product(s), quantity, price, delivery fee, final amount payable, delivery and billing address, delivery method, payment method, and the comments provided by the Consumer during the ordering process, as well as the Service Provider's contact details. The contract shall be deemed to be a contract concluded by electronic means and shall be governed by these GTC and by the provisions of the applicable legislation.
5.7 Order tracking: The Consumer will be informed about the status of the order in the confirmation emails (e.g. „in processing”, „dispatched” status). Registered Consumers can also view the status of their order by logging into their profile. In case of further questions, the Service Provider will provide information at the customer service email address.
5.8 Change or cancel an order: The Consumer may request the modification or cancellation of the order after placing the order, but before the dispatch of the package, by contacting the customer service email address. The Service Provider will endeavour to comply with such requests, however, if, after the order has been confirmed 4 hours has already passed or the parcel has started to be delivered to the courier service, the Service Provider not obliged to accept the amendment or waiver. In this case, the Consumer may only Right of withdrawal (after receipt of the product) - see Chapter 7. In the event of a change/cancellation notified in due time, the Service Provider will confirm the change by email and, if necessary, arrange for a refund of the amount already paid.
6. Payment methods and delivery terms
6.1 Payment methods: The following payment options are currently available to the Consumer in the Webshop:
<!– (If other payment like bank transfer or PayPal were available, list here, but given prompt, only these two.) –>
6.2 Issuing an invoice: The Service Provider will issue an electronic invoice to the Consumer upon receipt of the payment (or after the dispatch of the parcel in case of cash on delivery). The invoice will contain the details of the purchase and will be sent to the email address provided by the Consumer (via the Invoice.com system). The Service Provider will not send a paper invoice by post. The Consumer is obliged to check the details on the invoice and to report any errors immediately.
6.3 Delivery methods: The Service Provider delivers the ordered products to the Consumer by courier service. Available delivery options:
6.4 Delivery charges: The delivery cost for Hungary is uniform 990 Ft per order, regardless of the delivery method you choose (home delivery, parcel delivery or vending machine). This amount is automatically added to the value of the order during the checkout process. After-sales fee: if the Consumer chooses to pay by cash on delivery, the handling fee for this 390 Ft, which is also added to the amount to be paid. Any other charges (e.g. large package surcharge) will be indicated by the Service Provider at the time of ordering, but will not apply to the products currently offered.
6.5 Delivery area and deadline: Delivery from the Webshop is currently available throughout Hungary. International delivery is possible by individual arrangement - please contact us before ordering. Domestic delivery time is expected from the date of order confirmation. 1-3 working days. The Service Provider aims to fulfil orders as quickly as possible, so orders received by 12:00 on a working day are usually delivered the next working day (for products in stock). For orders received late afternoon or on weekends, processing starts the next working day. For products that are on sale or temporarily out of stock, the delivery time may be longer - in such cases the Supplier will inform the Consumer by email of the expected delivery time.
6.6 The delivery process: The courier service delivers on working days between 8:00 and 17:00. For home deliveries, please ensure that you or your representative can be reached at the address provided during this time. If you choose a pick-up point or a vending machine, the Consumer can collect the parcel during the opening hours of the point (or within 2-3 days, 0-24 hours in the case of a vending machine) after notification. The courier service will notify you by email and/or SMS of the date and expected time of delivery and the method of collection.
6.7 Refusal to take delivery, redelivery: If the courier can't find anyone at the address you gave, he or she will leave a note or call to try to arrange delivery. GLS will usually make another delivery attempt, MPL will leave the parcel at the post office for collection. It is the Consumer's responsibility to arrange for pickup. Non-receipt of a cash-on-delivery parcel (if the Consumer does not take delivery and the parcel is returned to the Service Provider), the Service Provider may in the future ask the Consumer to pay by prepayment or refuse the option of cash on delivery. The Service Provider reserves the right to charge the Consumer for the delivery costs and the cash on delivery fee for returned parcels not accepted. If the Consumer changes his mind and still wants the product, the parcel can be re-dispatched, but the re-delivery fee will be charged to the Consumer (in case of prepayment, the re-dispatch will be made after the fee has been collected).
6.8 Transfer of risk: The risk of accidental damage to or loss of the product is transferred to the Consumer when the product is physically received by the Consumer or the person designated by the Consumer to receive it. If the Consumer arranges the transport himself (sends his own carrier), the risk is transferred to the Consumer at the moment of delivery of the product to the carrier. Delivery is organised by the Service Provider, so the Service Provider is responsible for any damage to or loss of the product until the Consumer takes delivery of it.
6.9 Package check on receipt: For the Consumer on receipt check the integrity and contents of the package, if possible. If the packaging shows signs of external damage (e.g. tears, indentations, dampness), please, on the spot, in the presence of the courier open the package and make sure the product(s) are intact. In case of damage ask for the minutes to be taken the courier or, if necessary, refuse to accept the parcel. The existence of a record will facilitate subsequent proof and compensation proceedings. In the absence of a record, the Consumer can still exercise his rights under the warranty afterwards, but an inspection at the time of receipt is recommended to facilitate proof. If the contents of the package are incomplete or damaged, the Consumer should immediately notify the Service Provider at the customer service email address so that the problem can be remedied as soon as possible.
7. Consumer's right of withdrawal
7.1 Content of the right of withdrawal: The Consumer shall have the right to claim, from the date of receipt of the product(s) ordered, the right to 14 calendar days withdraw from the contract without giving any reason. The withdrawal period starts from the date on which the Consumer or a third party other than the carrier and indicated by the Consumer takes delivery of the goods. In the case of purchases of several products in one order, if the delivery of each product takes place at different times, the 14 days shall be counted from the date of receipt of the last product received. The right of withdrawal may also be exercised by the Consumer during the period between the conclusion of the contract (placing of the order) and the receipt of the product.
7.2 Notification of intention to withdraw: If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (e.g. by letter or e-mail) to the Service Provider before the expiry of the 14-day period. For this purpose, you may use the form in the Annex to these GTC Model withdrawal declaration fill in and return it, or you can write your withdrawal in your own words. You can send your withdrawal by email to info@rugbag.hu and we will acknowledge receipt. You can send your withdrawal by post to the Service Provider's headquarters (1131 BUDAPEST ÖVEZET UTCA 1. III.lh. 1. door 1) - in case of a statement sent by post, it is sufficient to post it within the 14-day deadline. The burden of proof that the Consumer has exercised his right of withdrawal within the time limit is on the Consumer.
7.3 Obligations of the Consumer in the event of withdrawal: If the Consumer withdraws from the contract, he/she is obliged to return the ordered product without delay, but within 14 days of the date of the withdrawal at the latest to return it to the Service Provider. The time limit is deemed to have been observed if the Consumer dispatches or returns the product before the expiry of the 14-day period. The return can be made by post or courier service to the Service Provider's return address indicated in clause 2.11 of these GTC (Bridge Log Kft., 1112 Budapest, Repülőtéri út 2. Building H). The Consumer can also request the Service Provider's assistance in returning the goods - the Service Provider can offer, for example inverse dispatch (prepaid dispatch). If the latter is used, the Consumer may dispatch the parcel free of charge at the post office, referring to the identification provided by the Service Provider; however, the actual cost of returning the parcel deducted from the amount to be refunded, as a fixed fee (currently HUF 1,800). The Consumer may also decide to return the product himself/herself, in which case the direct cost of return is borne by the Consumer. The Service Provider will not accept return shipments sent by postal delivery.
7.4 Obligations of the service provider in the event of withdrawal: If the Consumer withdraws from the contract, the Service Provider shall immediately, but no later than the date on which it becomes aware of the withdrawal. within 14 days refund the total amount paid by the Consumer, including the cost of delivery (excluding any extra service charges, e.g. emergency delivery, cash on delivery, etc.). In the refund, the Supplier will refund the amount in the same way as the original payment, unless the Consumer expressly agrees to another payment method. Please note, that the Service Provider is entitled to withhold the refund until the returned product(s) are received by the Service Provider, or the Consumer has not proved beyond reasonable doubt that they have been returned (in the latter case, the earlier date will be taken into account by the Service Provider). The Supplier shall make the refund by bank transfer to the Consumer's bank account or credit card. Comment: the Service Provider will typically initiate refunds once a week (e.g. every Friday) in aggregate - but this should not result in the 14-day deadline being exceeded.
7.5 Product condition, depreciation: The Consumer of the product you can just try it, test it in the same way you would in a physical shop. In the event of use of the product beyond its intended use, the Consumer shall be entitled to be liable for depreciation of the goods resulting from their improper use. In other words: if the returned product is damaged, used, dirty, defective, and this is the result of unnecessary use, the Service Provider may deduct the depreciation (the cost of cleaning, repairing the product to make it resalable, or the difference between the value of the used product and the new one) from the amount to be refunded. This does not affect the Consumer's right of withdrawal; he may exercise this right in the case of depreciation due to use, but he will not necessarily receive a full refund. The Consumer should take special care to ensure that the product in its original condition, with all accessories intact, preferably in its original packaging return it. Before returning the product, you should pack it carefully so that it is not damaged in transit.
7.6 Exclusion of the right of withdrawal: In certain cases, according to the Government Decree 45/2014 (II.26.), the Consumer you are not entitled to the right to withdraw without giving reasons. Such cases include in particular:
(Note: the above list is indicative. None of the exclusion conditions apply to the typical product range (RugBag bags) of the products sold on this Webshop; if the Service Provider offers a product in the future for which the right of withdrawal does not apply, it will clearly inform about this in the product description.)
7.7 Exercise of the right of withdrawal and its consequences (summary): Under the law, the Consumer may exercise his right of withdrawal within 14 days without giving any reason. The period starts from the date of receipt. The Consumer shall exercise his right in time if he sends the withdrawal notice to the Supplier before the 14-day deadline. The Consumer bears the direct cost of returning the product (unless the Service Provider has agreed to bear this cost or in the event of defective performance by the Service Provider). The Service Provider will refund the sums paid by the Consumer within 14 days of the date of return of the product (or of the date of the certificate of dispatch). The Consumer must keep the product and use it only to the extent necessary for testing; he shall be liable for any loss of value resulting from use in excess of this. For detailed information and a model declaration on the Consumer's right of withdrawal, see also the separate document (see the "Right of withdrawal"). Cancellation information).
7.8 Right of withdrawal for non-consumers: Non-consumer customers (e.g. business customers) are not granted the right of withdrawal without giving reasons under this chapter. The Service Provider expressly reserves the right to refuses to exercise the right of withdrawal, or does not accept the returned product or refund the purchase price, if the customer is not a consumer. For larger purchases for business purposes, the parties may agree on a separate contract.
(For more practical information on the right of withdrawal and a model declaration, see the separate In the Withdrawal Notice.)
8. Warranty (Guarantee) for products
8.1 Mandatory warranty: The legislation in force provides for a mandatory guarantee for certain products (such as consumer durables The majority of the products sold in the RugBag Webshop are not covered by this mandatory warranty (they are not electrical appliances and their value does not reach the legal limit), therefore the Service Provider is not subject to any statutory warranty obligation. Even in the absence of a mandatory warranty, the Consumer is of course entitled to enforce his warranty rights under Chapter 9 in the event of defective performance.
8.2 Voluntary warranty (guarantee): In order to ensure customer-friendly administration, the Service Provider shall a voluntary guarantee for certain products. For RugBag branded bags and containers, the Service Provider 12 months warranty (guarantee) from the date of purchase. This means that if, within one year of purchase, the product is used for its intended purpose a defect in materials or workmanship fails, the Consumer is entitled to make a warranty claim. Under the warranty, the Service Provider may, at its own discretion corrects or replaces the defective product. If neither repair nor replacement is possible, the Service Provider will refund the purchase price of the product.
8.3 Enforcement of a warranty claim: The Consumer may submit a claim for compensation to the Service Provider's contact details (by email). The warranty claim can only be considered if the Customer can provide credible proof of purchase (invoice or receipt). The Consumer must report the problem immediately upon detecting the defect. The Service Provider shall inform the Consumer of the action to be taken (e.g. how to return the product) after the notification. The cost of returning the product shall be borne by the Service Provider for the first 6 months of the warranty period; after that, or in the event of an unjustified claim, the Consumer may be charged for the return. The Service Provider will examine the product received. Justified warranty claim the Service Provider will remedy the defect (repair or replacement) and return the repaired/new product to the Consumer free of charge. Unfounded need (e.g. if the cause of the defect is not of manufacturing origin), the Service Provider will notify the Consumer of the rejection and return the product; in this case, the cost of delivery may be charged to the Consumer.
8.4 Exclusion of good standing: The guarantee does not cover the errors that misuse, improper handling, improper storage, damage caused by natural forces or other external influences. In addition, the warranty shall not apply if the product has been subject to unauthorised repair or modification by the Consumer or a third party, or if the product's serial number/identification has been removed/damaged. Natural wear and tear (e.g. fading of the fabric from use) is also excluded from the warranty. The Service Provider shall not be liable for defects resulting from failure to observe the instructions for use and maintenance supplied with the product and these shall not be covered by the warranty.
8.5 Warranty and guarantee relationship: The warranty does not affect the Consumer's other statutory rights (such as claims under a warranty of convenience). After the expiry of the 12-month warranty period, the Consumer may continue to exercise his rights under a warranty of convenience within the 2-year limitation period under the Civil Code (see next chapter). The defect remedied under the warranty does not preclude the Consumer from claiming under a warranty of convenience for the same defect, provided that the statutory conditions are met. In any event, the Service Provider shall notify the Customer of the warranty claim minutes of a copy of which will be provided to the Consumer upon request.
9. Warranty (warranty rights in case of defective performance)
9.1 Incorrect performance: The Service Provider shall be deemed to have performed defectively if the product does not comply with the characteristics laid down in the contract or by law at the time of performance (delivery). Warranty claim according to the Civil Code, if the product received by the Consumer was defective at the time of delivery and this defect reduces the intended use or the value of the product. The Service Provider is exempt from warranty liability if the Consumer knew or should have known of the defect at the time of conclusion of the contract. Please note that a warranty of fitness for purpose is not the same as a warranty: in the case of a warranty of fitness for purpose, the burden of proof shifts to the Consumer over time (see below).
9.2 Warranty period: The Consumer a warranty claim from the date of performance (receipt) 2 years (In the case of used products - although only new products are available in the Webshop - this period is at least one year.) It is important that after the discovery of the defect, the Consumer must notify the Service Provider of the defect without delay. If the Consumer reports the defect at a later date, he shall bear any additional costs arising from the defect. From the date of performance within 1 year in the case of a detected defect, it must be presumed that the defect existed at the time of delivery (the Service Provider must prove if it believes that the cause of the defect arose after delivery). after 1 year but it is up to the Consumer to prove that the defect existed at the time of delivery. Once these time limits have expired, the Supplier's liability under the warranty cannot be enforced.
9.3 Warranty claims: Based on your warranty claim, the Consumer - at your choice - may exercise the following warranty rights:
The Consumer has the right to switch from one warranty right to another, but must pay the cost of the switch to the Service Provider, except, (Example: if you have initially requested a repair but the Service Provider is unable to provide it within a reasonable time, you can switch to requesting a replacement or cancellation, free of charge of course.)
9.4 Reporting an error: The Consumer must, without delay after the discovery of the defect, but within 2 months at the latest - to notify the Service Provider. The Consumer shall be liable for any damage resulting from the delay in notification. The fault can be reported to the Service Provider's customer service email address. In the communication, please describe the nature of the defect, the name of the product, the purchase price, the date of purchase and attach a copy of the invoice or receipt. Based on the notification, the Service Provider will minutes of records the consumer's complaint, a copy of which is given to the Consumer or sent electronically.
9.5 Service provider's reply: The Service Provider will endeavour to respond to the consumer's complaint in a substantive manner, if possible within 1-2 working days of receipt. If it is not able to give an immediate statement on the satisfiability of the claim, it shall do so no later than within 5 working days informs the Consumer of its position (whether it accepts the objection, whether it will undertake the repair/replacement, how long it will take, etc.) and, in case of refusal, informs the Consumer in writing of the reasons for the refusal and of the Consumer's remedies (possibility to appeal to a redress body).
9.6 Repair/replacement deadlines: The Service Provider shall endeavour to repair or replace the within 15 days to do. If this is not possible, inform the Consumer of the expected duration. If the repair or replacement is not carried out within 30 days, the Consumer shall be entitled to claim a price reduction or to withdraw from the contract.
9.7 Warranty costs: On the fulfilment of the warranty obligation all costs are borne by the Service Provider. Exception: if the Consumer is also responsible for the failure of the product (e.g. improper use), the Service Provider may claim the additional costs from the Consumer in a reasonable proportion.
9.8 Contact the manufacturer: If the Consumer first notifies the manufacturer of the defect (see Product Warranty below), this does not affect the Consumer's rights against the Service Provider under the accessory warranty, but the notification to the manufacturer does not constitute notification to the Service Provider. Therefore, in order for the Consumer to be able to claim directly against the Service Provider under the warranty, he must also notify the defect to the Service Provider, according to the rules set out above.
10. Product warranty (claim against the manufacturer)
10.1 The concept of product warranty: Pursuant to Articles 6:168 to 6:170 of the Civil Code, the Consumer may, at his option, instead of his rights under Chapter 9 to a warranty of convenience. a product warranty claim you can also claim. In the case of a product warranty, the Consumer may not claim against the Seller, but against the the manufacturer or distributor (importer) if the industrial product incorrect. The manufacturer (distributor) is liable for product liability if the product placed on the market, and in which the defect detected by the Consumer can be proven to exist.
10.2 Warranty rights and time limits: As a product warranty claim, the Consumer may only claim the repair or replacement of the product claim the product warranty from the manufacturer (importer). A product warranty claim can be made only after the product has been placed on the market by the manufacturer within 2 years can be enforced. This time limit is a statutory time limit, after which the Consumer may not exercise this right and the liability of the producer ceases. The Consumer must also notify the manufacturer of the defect without delay (a defect notified within 2 months of its discovery is considered to have been notified in good time).
10.3 Exemption for the manufacturer: The manufacturer (distributor) exempt from product warranty liability if you can prove that:
Important: For the manufacturer (distributor) to qualify for exemption, it is sufficient to. an prove one of the four reasons above.
10.4 The concept of a producer: In the case of a product warranty claim, the manufacturer of the product and any distributor who has placed the product on the market in the course of his business (e.g. an importer who has imported the product from outside the EU and sold it in Hungary) is considered the manufacturer. The Service Provider, as a trader, may be involved to the extent that if the Consumer notifies the product warranty claim to him, he forwards it to the manufacturer.
10.5 Accessories warranty vs product warranty: Please note that in the event of a successful product warranty claim, the manufacturer's warranty obligation for the replaced or repaired product or the replaced/repaired part of the product does not start again, but remains within the original (2 years from the date of placing on the market) warranty period. If the Consumer asserts a product warranty claim against the manufacturer, the claims under the accessories warranty and the product warranty not be valid at the same time in parallel due to the same error. However, if the manufacturer does not fulfil the Consumer's product warranty claim or does not fulfil it properly, the Consumer is still entitled to return to the Service Provider and assert his right to a supplementary warranty (the period of the supplementary warranty is suspended during the period of the proceedings against the manufacturer).
11. Limitation of liability and other provisions
11.1 Responsibility for content: The Service Provider makes every effort to ensure that the information displayed in the Webshop (product data, prices, stock information, articles, etc.) is accurate and up-to-date. The Service Provider shall be liable for any errors or omissions only to the extent necessary. In the case of obvious errors, e.g. incorrect prices due to a technical error, the Service Provider shall be entitled to correct the error and inform the Consumer of the correct data, as described in Section 4.2. Use of the Webshop at your own risk the Service Provider does not guarantee that access will be uninterrupted or error-free, but will use reasonable efforts to ensure the uninterrupted operation of the website. The Service Provider excludes all liability for any delay in performance, error, loss of data or other damage due to force majeure or other events beyond its control.
11.2 Damage caused by third parties: The Service Provider shall not be liable for any damage caused to the Consumer by the unlawful conduct of third parties during the use of the Website. This includes, for example: damage caused by viruses or malware unlawfully uploaded to the website; hacker attacks; damage to the Consumer's device or data. The Consumer is responsible for the protection of his/her own devices and data (e.g. virus protection, data backup). The Service Provider cannot be held liable for damage caused by any fault or omission not caused by the Service Provider.
11.3 Obligations of panel users: The Consumer is obliged to act in the Webshop with genuine purchase intent. It is prohibited any activity that may disrupt the functioning of the website (e.g. unauthorized use of robots or scripts for ordering, overloading attacks), as well as any reuse of the contents of the Webshop or the creation of a database without the written consent of the Service Provider. By placing an order, the Consumer guarantees that his/her ability and intention to pay are serious; in particular, in the case of a cash on delivery order, he/she undertakes to accept receipt and payment. The Service Provider reserves the right to in case of doubt (e.g. cumulative non-accepted parcels, suspiciously large order quantities), the order should only be fulfilled if payment is made in advance or, in justified cases, refused. In the event of serious breach of contract by the Consumer (including unauthorised disputing of refunds, chargeback abuse), the Service Provider may take legal action to recover damages resulting from the breach.
11.4 Chargeback and abuse: In the case of payment by bank card, if the Consumer has made a payment at the issuing bank a disputable transaction initiates a chargeback to pay for an order that has already been fulfilled and delivered, the Service Provider shall cooperate with the payment service provider and the bank to clarify the situation. In the event of an unjustified or fraudulent chargeback claim, the Service Provider reserves the right to pursue a civil claim against the Consumer for compensation for the damages incurred or to prohibit the Consumer from further use of the Website. In the event of a dispute, we ask the Consumer to always contact us in the first instance in order to resolve the problem in a confidential manner - instead of a direct bank dispute procedure, we can offer a quicker and smoother solution.
11.5 Validity of the Treaty as a whole: If any provision of the GTC is held invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid clause shall be replaced by a provision which, within the limits of the law, approximates as closely as possible the purpose of the original clause.
11.6 Not exercising rights: If the Service Provider does not immediately exercise a right or remedy in the event of a breach of contract by the Consumer, this does not constitute a waiver of this right. Any waiver of any right shall be valid only by an express written statement by the Supplier.
12. Complaints handling, dispute resolution
12.1 Customer service and complaints: The Consumer may submit any complaint regarding the product or the Service Provider's activities to the Service Provider's contact details. The Service Provider's primary contact point is: email (info@rugbag.hu). In the case of a written complaint, the Service Provider shall reply to the complaint in writing within 30 days of receipt and take action, and in the case of a refusal to reply, provide reasons for the reply. The Service Provider shall keep the complaint and the reply for 5 years. If the Consumer wishes to make a complaint orally (e.g. by telephone or in person), the Service Provider cannot provide this in the absence of a dedicated customer service office or telephone - please choose a written format that can be verified and traced.
12.2 Investigate a complaint: The Service Provider will investigate the complaint received without delay and remedy it as necessary. If the Consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall take minutes of the complaint and its position and send a copy of the minutes to the Consumer (by email). provide a substantive reply within 30 days (post or email the answer). If the complaint is rejected, the Service Provider will also explain the remedies available to you in its response (see below).
12.3 Consumer dispute resolution: If any consumer dispute between the Service Provider and the Consumer cannot be settled by negotiation, the Consumer has the following enforcement options:
12.4 Other provisions: The Consumer voluntarily provides his/her personal data to the Service Provider during the complaint handling process; the Service Provider will process them only for the purposes of investigating and handling the complaint, as set out in the Privacy Policy. The handling of complaints does not entail any additional costs for the Consumer (the conciliation procedure is also free of charge, except for the possible fees of the Consumer's own legal representative). The Service Provider and the Consumer shall endeavour to settle their disputes primarily by amicable means, through conciliation.
In matters not covered by these GTC, the provisions of the aforementioned legislation shall prevail. The GTC and its annexes are available and can be downloaded at any time from the Webshop. By placing an order, the Consumer declares that he has read and accepted the GTC and that he accepts them as binding.
Cancellation Policy (RugBag Webshop)
(Prepared pursuant to Section 3 (1) paragraph and Annex 2 of Government Decree 45/2014 (II.26.) in Hungarian.)
Recipient (company details): Kinga Zsuzsanna Gyulai EV - Headquarters: 1131 Budapest, Övezet utca 1., III.lh., door 1
Customer support email: info@rugbag.hu
Website: www.ruggbag.hu
1. Conditions and procedure for exercising the right of withdrawal
Duration of the right of withdrawal: You have the right to cancel the order without giving any reason for doing so within 14 calendar days of receipt. In the case of separate deliveries of several products, the 14 days start from the date of receipt of the last item. Within this period, you only need to send us a declaration of your withdrawal.
Notification of intention to withdraw: You can notify us of your intention to withdraw:
You can use the following model withdrawal notice text in the e-mail or letter (with the sections to be filled in):
I, the undersigned, __Name__, declare that I exercise my right of withdrawal in respect of the contract concluded on the __ day of __[date]__ for the sale of the following product(s): __[name of product(s)__.
Rendelésszám: __[#####]__
Order date: __[date]__
Date of receipt: __[date]__
Name of consumer: __[name]__
Address of the consumer: __[address]__
Bank account number requested for reimbursement: __[iban]__
Date: __[date]__,
Signature of the consumer (in case of paper declaration only): __[signature]__
(Please fill in the blanks!)
Confirmation: As soon as we receive your cancellation, we will confirm receipt by e-mail. The date of receipt of the notice of withdrawal will be decisive for the 14-day period.
Product return: After you have sent the cancellation notice, please return the product within 14 days at the latest send it back to us. Returns can be made to:
Please, do not send the product by post (with postage), because we are not able to receive such a parcel! You will be directly responsible for the return shipping costs, unless the product is proven to be defective or wrong (in which case, of course, we will bear the cost).
The condition of the product: Please make sure that the product is preferably in original packaging, undamaged condition send it back. You can try the product, test it, but do not start using. Make sure that the returned product absent (including all accessories). If the product has depreciated due to excessive use, it must be be responsible for, and the resulting depreciation can be deducted from the refund. This does not mean that you lose your right of withdrawal - only that we may not be able to refund the full purchase price if the product is no longer saleable as new.
2. Method and deadline for reimbursement
Amounts to be refunded: If you withdraw from the contract, we will refund any money you have paid total amount, including the price of the product(s) and the standard delivery charge. Exception: If you have not chosen the cheapest basic delivery option we offer, we are not obliged to refund the extra cost of this (for example, if we only offer standard delivery for HUF 990, but you would have asked for express delivery for HUF 1,500 - we will not refund the difference because it was not an option offered as standard).
Refund deadline: From the date of receipt of the returned product(s) up to 14 days we will make the refund. Please note that we have the right to withhold a refund until the product(s) are returned or you have provided credible proof that you have dispatched them, whichever is the earlier.
Method of reimbursement: We will normally refund the amount using the same payment method you used to make the payment. So if you paid by credit card, we will refund the card, if you paid by bank transfer, we will refund your bank account. For payment on delivery we will need your bank account number for the refund, which we will ask you to provide in the cancellation notice. We will transfer the refund to this account. Important: the refund does not involve any additional costs for you (e.g. we do not charge a transaction fee).
Partial withdrawal: If you have purchased more than one product in an order and you return only part of it (i.e. you are withdrawing from part of the contract), we will refund the price of the product(s) and the delivery charge pro rata. If the remaining product(s) would have caused the order to fall below the possible delivery fee exemption limit, we reserve the right to deduct the delivery charge from the refund.
Other information: The refund will be made in HUF. If you originally paid from a foreign currency account with your debit card, the amount refunded may differ slightly from the amount debited due to exchange rate fluctuations - unfortunately, this is beyond our control and is caused by the exchange rates of the banks.
3. Exceptions to the right of withdrawal
For certain products and services, the legislation excludes the right of withdrawal. Examples include:
The above exceptions apply only in special cases. Products sold on the RugBag Webshop (household containers, bags) are typically are not covered by these exceptions, so the majority of our Customers can exercise their right of withdrawal within 14 days. If we offer a product in the future that is not covered by the right of withdrawal, we will indicate this in the product description.
4. Legal references to the right of withdrawal
The right of withdrawal may be exercised by Government Decree 45/2014 (II. 26.) in line with the relevant EU directive. Some important provisions are:
(This information is an integral part of the GTC. It has been prepared to ensure that our Customers are fully aware of their rights and obligations. In case of any questions, our customer service is available at our contact details.)
Thank you for choosing RugBag webshop! We will do our utmost to ensure your satisfaction. If you have any further questions about withdrawing from your purchase, please contact us at info@rugbag.hu.
